• Orders are typically processed and shipped within 1–2 business days after successful payment.
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  If there is any issue with your shipping address, we will contact you within 24 hours to confirm details.
  
  
  
  

Shipping time depends on your location and the selected shipping method. Here's a general estimate:
🇺🇸

📦 Estimated delivery time: 3–7 business days

🚚 Carriers: USPS, FedEx, UPS, DHL, Royal Mail

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  Other Countries (International)
  
  📦 Estimated delivery time: 7–15 business days
  
  🚚 Carriers: International couriers such as DHL, UPS, etc.
  

🔔 Please note:

• 
  does not include order processing time (1–2 business days).
  
• 
  
  
• 
  2–5 day delay. We appreciate your patience!
  

You will receive an email with your tracking number once your order has been shipped.

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  You can also track your order anytime on our Order Tracking page by entering your order number.
  
  
  We use reliable carriers such as UPS, USPS, FedEx, DHL, and more.
  
  
  
  

We currently accept the following secure payment options:

• 💳 Visa, MasterCard, American Express, Discover
• 🅿️ PayPal
• 🍎 Apple Pay
  
• 💵 Klarna (Installment Payment – available in select regions)
  
  
• All transactions are SSL encrypted to ensure 100% payment safety.
  
  
  
  

• Free standard shipping on US orders over $XX.
• For other countries, shipping costs are calculated at checkout based on your location and package weight.
  

• Customs duties and import taxes are the customer’s responsibility and vary by country.
  
• Any fees resulting from shipping delays, address changes, or personal reasons (returns/cancellations) are to be covered by the buyer.
  
• In the event of extra charges due to recent changes in US customs policy, we will cover those fees entirely.
  

• You may request an order cancellation or change within 2 hours after payment by contacting our customer service.
• For cancellations due to personal reasons, a $20 handling fee will be charged.
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  Once your order is packed or shipped, it cannot be modified or canceled.
  
  
  
  
  

• If your order hasn’t been shipped, we can provide a full refund to your original payment method.
  
• For shipped orders, please refer to our Return Policy (returns are generally accepted within 14 days).
  
• Once your returned item is received and approved, your refund will be processed within 3–5 business days.
  
  

• Yes! We support a "Try Before You Commit" experience.
  
  
• Some high-value items come with free return labels. We're working to expand this benefit to more products.
  
  

• 📧 Email: support@pobokix.com
• 💬 Live Chat: Available via the chat window on our website
  
• ⏰ Customer Service Hours: Monday–Friday, 9AM–6PM (GMT+8)