PAYMENT & TAX
💳 PAYMENT & TAX POLICY
We are committed to providing a secure and smooth shopping experience.
🧾 Accepted Payment Methods
We support a variety of secure and convenient payment methods:
| 💰 Method | 📝 Description |
|---|---|
| 💳 Credit Card | Visa, MasterCard, American Express, Discover, etc. |
| 🅿️ PayPal | Pay with your PayPal balance or linked credit/debit card |
| 🍎 Apple Pay | Fast checkout for iOS users via Apple Wallet |
| 💵 Klarna (if available) | Buy now, pay later or in installments (available in select regions) |
🔐 All transactions are processed securely. We do NOT store any of your payment information.
📩 Order Confirmation & Payment Status
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✔️ Once your payment is successful, you will receive an order confirmation email.
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⏱ If you don’t receive the email, check your spam folder or contact us.
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❌ If your payment fails, the order will not be processed. Please try another method or contact your bank.
🧾 Tax & Duties
We ship worldwide. However, import taxes and duties may apply depending on your country.
| 🌍 Destination | 🧮 Tax & Duties Responsibility |
|---|---|
| 🇺🇸 United States | No extra customs duties |
| 🇬🇧 UK / 🇨🇦 Canada | May be subject to VAT or import fees |
| 🇪🇺 EU Countries | Import VAT & duties may apply |
| 🌏 Other Countries/Regions | Duties, taxes, and fees may apply |
📌 Please note: Taxes and duties are the buyer’s responsibility. We do not cover any customs clearance fees.
📦 Custom Duties – What You Need to Know:
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🚚 We will ship your parcel in accordance with standard customs regulations.
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⚠️ Some countries may require additional customs clearance.
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🧾 Please check with your local customs office before placing an order.
❓ Common Payment Issues
| 🛠️ Problem Type | 🔍 Suggested Solution |
|---|---|
| ❌ Payment Failed | Check card balance, billing info, or try another payment method |
| ⏳ Payment Pending | Refresh page, check email, or contact support |
| 💸 Charged but No Order | Send us your transaction receipt—we’ll help you sort it out ASAP |
📬 Need Help?
If you have any questions regarding payments or taxes, feel free to reach out:
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📧 Email: support@pobokix.com
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💬 Live Chat: Bottom right corner of the website
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⏰ Service Hours: Mon–Fri, 9AM–6PM (GMT+8)
✨ Thank you for shopping with us. We’re always here to help!