Privacy Policy of Pobokix

Last Updated: July 22, 2025

Pobokix ("we", "us", or "our") respects and protects the privacy of every user ("you") of our website and services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website pobokix.com or use any of our services. Please read it carefully.

1. Information We Collect

We may collect the following types of information depending on your interactions with us:

1.1 Personal Information

Name
Email address
Phone number
Shipping and billing address
Payment information (processed via third-party gateways like PayPal or Shopify Payments)

1.2 Device and Usage Information

IP address
Browser type and version
Device type and operating system
Browsing behavior (e.g., pages viewed, time on site, links clicked)

1.3 Order and Account Information

Products purchased
Order history
Account login credentials (passwords are encrypted)
Wishlist and cart details

1.4 Customer Support and Communication

Any messages you send us via email, contact forms, or chat
Customer service interaction records

2. How We Use Your Information

We use your information for the following legitimate business purposes:

To process and fulfill your orders
To verify your identity and manage your account
To respond to your inquiries and provide customer support
To improve our website functionality and user experience
To send you order confirmations, shipping updates, and transactional communications
To send marketing emails, only if you opt-in (you can unsubscribe at any time)
To detect and prevent fraud or abuse of our services
To comply with legal obligations

3. Cookies and Similar Technologies

We use cookies and related technologies (like web beacons and pixels) to enhance your browsing experience. These technologies help us:

Recognize you when you return
Maintain your shopping cart
Understand how our website is used
Measure the effectiveness of our marketing campaigns

You can manage your cookie preferences through your browser settings. Disabling cookies may impact site functionality.

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following cases:

Service Providers: With third-party partners (e.g., payment processors, fulfillment centers, analytics tools like Google Analytics) who help us deliver services.
Legal Compliance: When required by law, court order, or government regulation.
Business Transfers: In case of a merger, sale, or acquisition, your data may be transferred under confidentiality agreements.
Marketing Partners: With platforms like Meta (Facebook/Instagram) or TikTok for advertising purposes (only when consented).

5. How We Protect Your Information

We implement a variety of security measures to safeguard your personal information, including:

SSL (Secure Socket Layer) encryption on our site
Data minimization and limited access control
Regular software and system updates
Encrypted storage of passwords
Employee training on data protection

Despite our efforts, no method of transmission over the Internet is 100% secure. We encourage users to use strong passwords and protect their login credentials.

6. How Long We Retain Your Information

We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including:

While your account is active
As required to comply with legal or tax obligations
Until you request data deletion or account removal

Afterward, we will either delete your data securely or anonymize it.

7. Your Rights and Choices

Depending on your location (e.g., under GDPR or CCPA), you may have the following rights:

Right to access your personal data
Right to correct inaccurate or incomplete data
Right to request deletion of your data
Right to opt out of marketing emails
Right to object to or restrict data processing
Right to data portability
Right to withdraw consent at any time

To exercise these rights, please contact us at: privacy@pobokix.com.

8. Children’s Privacy

Our website and services are not intended for children under 13. We do not knowingly collect personal data from minors. If we learn we have collected information from a child without parental consent, we will delete it promptly.

9. International Data Transfers

If you are accessing our website from outside the United States, your information may be transferred to and processed in the US or other countries where our servers or service providers are located. We ensure all cross-border transfers comply with relevant privacy laws.

10. Third-Party Links

Our website may contain links to third-party websites (e.g., Instagram, YouTube, TikTok). We are not responsible for the privacy practices or content of those sites. Please review their privacy policies before providing personal data.

11. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a new "Last Updated" date. We encourage you to review it periodically.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

Email: support@pobokix.com
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (EST)