📦 Pobokix Return Policy 🔄

Last Updated: July 22, 2025

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1. ✅ Eligibility for Returns

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2. 📝 Return Process

1. ✉️ Contact Support Within 30 Days:
   Reach out to our customer service with your order number and reason for return.

2. 📩 Receive RMA Number and Instructions:
   After verification, we will provide a Return Merchandise Authorization (RMA) number and detailed return instructions.

3. 📦 Ship the Product Back:
   Please ship the item back using a trackable shipping method.

4. 🔍 Inspection:
   Once we receive the return, the product will be inspected to ensure it meets our return criteria.

5. 💰 Refund or Rejection:

   • ✔️ If approved, a refund will be issued to the original payment method.

   • ❌ If rejected, the product will be sent back or no refund will be issued.

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3. 🚚 Return Shipping

• 💸 Return shipping is paid by the customer, unless the item is defective or there was an error on our part.

• 📦 Use a trackable shipping service for your return.

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4. ⏳ Refund Timing

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5. 🔄 Exchanges

• ❌ We do not offer direct exchanges.

• 🔁 Please return the item for a refund, then place a new order for the desired product.

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6. ⚠️ Damaged or Defective Items

• 📞 If your item arrives damaged or defective, please contact customer service within 7 days.

• 📸 Send photos of the damaged product and packaging.

• 🔄 We will provide a free replacement or refund.

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7. 📞 Contact Us